Responsible Gaming

Milkyway casino offers a range of useful tools designed to help you manage your gambling activity. These features let you set limits that suit your budget and lifestyle.

• Deposit limits: set a maximum amount you can add to your account over a daily, weekly, or monthly period;
• Betting limits: control the size of individual bets to avoid overspending;
• Loss limits: cap the amount you are willing to lose within a set timeframe;
• Session time limits: restrict how long you can play in a single session;
• Self-exclusion: pause or close your account for a chosen period of time.

These tools give you practical control over your gambling habits and support responsible play.

Problem gambling can affect anyone. Early signs are easier to address once you notice them. Common warning signs include:

• a loss of control over money or time spent gambling;
• an increase in bets to chase and recover lost money;
• use of money needed for bills, rent, or daily expenses;
• concealment of gambling activity from family or friends;
• anxiety, irritability, or distress when unable to gamble;
• borrowed money or sold possessions used to fund gambling.

If any of these signs sound familiar, learn more about the support and resources available to help you regain control.

MilkyWay Casino recommends considering the following guidelines prior to playing to ensure gaming remains an enjoyable recreational activity:

• Set Deposit Limits: Determine a strict budget based on personal financial circumstances before playing, wagering only funds allocated for entertainment.
• Avoid Chasing Losses: Treat gaming as a form of leisure rather than a source of income, and avoid taking excessive risks to recover lost funds.
• Establish Time Limits: Decide on a reasonable time frame for each gaming session to maintain a healthy balance with other daily activities and hobbies.
• Play Mindfully: Refrain from gaming during periods of severe stress, fatigue, or emotional distress, or while under the influence of alcohol, medications, or illicit substances.
• Take Regular Breaks: Pause sessions periodically to clear your mind and prevent fatigue from affecting decision-making.
• Maintain a Single Account: Limit account ownership to one Member Account per person to simplify the tracking of total time and expenditure.

Milkyway casino provides self-exclusion options for players who need a break from gambling. These options allow you to restrict access to your account for a set period or on a permanent basis.

• Temporary self-exclusion: pause your account for a set period, such as several days, weeks, or months;
• Permanent self-exclusion: close your account indefinitely, with no option to reopen it.

During self-exclusion, marketing communications and account access are suspended. This gives you space to reassess your gambling habits without pressure.

Support for gambling addiction is available across Australia. Milkyway casino encourages players who need assistance to contact professional services or customer support for questions related to their account.

• Gambling Help Online: call 1800 858 858 for free and confidential support, available 24 hours a day;
• Lifeline Australia: call 13 11 14 for crisis support and mental health assistance;
• BetStop: the National Self-Exclusion Register, allowing you to exclude yourself from all licensed online gambling services in Australia.

The Milkyway casino support staff can assist with deposit limits, self-exclusion requests, and general questions about the responsible gambling policy.

Milkyway casino is strictly reserved for players aged 18 years and over. Age verification checks confirm the identity and age of every player before withdrawals are processed.

Underage gambling is not permitted under any circumstance. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms.

Milkyway casino complies with Australian regulations regarding age verification and player protection standards.