Privacy Policy

MilkyWay Casino site collects Personal Information necessary to provide its services and manage player Member Accounts. This includes:

• Personal Details: Information submitted during account registration or communication, such as full names, dates of birth, physical addresses, email addresses, and phone numbers.
• Communication Logs: Records of correspondence made via the Platform, email, telephone, live chat, or other channels.
• Account & Transaction History: Full details of gaming history, deposits, withdrawals, and related financial transactions.
• Technical & Usage Data: System logs including IP addresses, GeoIP location data, login history, browser types, device information, and site navigation patterns.
• Feedback: Responses to surveys and customer assessments conducted by the Platform.

Data is gathered through several methods:

• Direct Interaction: Information provided directly by users when registering, completing forms, or contacting customer support.
• Automated Technologies: Technical data collected automatically when users access and navigate the Platform.
• Third-Party Sources: Information received from service providers, payment processors, identity verification vendors, and legally acquired commercial databases.

Personal Information is collected and processed by MilkyWay Casino for the following purposes:

• Processing account registration, identity verification, and Member Account management.
• Facilitating deposits, withdrawals, and wagers across online payment systems.
• Delivering customer support services and resolving queries.
• Fulfilling legal, regulatory, and compliance obligations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing requirements.
• Preventing, detecting, and investigating fraud, unauthorized access, or irregular gaming activities.
• Administering loyalty programmes, rewards, and promotional initiatives where consented to by the user.
• Analysing market trends to improve the Platform and user experience.

MilkyWay Casino uses cookies and similar tracking tools to store information on user devices, facilitate navigation, and improve the user experience. Users can manage or block cookies through their web browser settings, though disabling certain cookies may restrict Platform functionality.

Essential Cookies

Necessary for the core operation of the Platform, including secure account login, session navigation, and financial transaction processing.

Functional Cookies

Allow the Platform to remember choices made by users (such as preferred language or region) to provide enhanced, personalised features.

Analytics Cookies

Collect anonymous statistical data on how visitors use the Platform, helping track performance, identify system errors, and optimise navigation.

Marketing Cookies

Used to deliver relevant promotional material and advertisements tailored to user interests, or to measure the effectiveness of marketing campaigns.

International Data Transfers

Given the global nature of online services, personal data collected by MilkyWay Casino may be transferred to, stored, and processed outside a user’s state or country of residence. This includes servers located in the European Union (EU), European Free Trade Association (EFTA) member states, or Curacao. The Platform takes all reasonable measures to ensure that third-party contractors and group companies handle data securely and in accordance with applicable privacy standards.

Data Security

MilkyWay Casino implements robust technical and organisational security measures to protect Personal Information from unauthorised access, loss, alteration, or disclosure. Access to sensitive data is strictly restricted to authorised staff, financial and anti-fraud teams, and regulatory bodies performing official duties.

Children’s Privacy

The Platform’s services are strictly intended for individuals aged 18 or older (or the legal age of majority in the user’s jurisdiction). MilkyWay Casino does not knowingly collect, request, or process Personal Information from minors. Any account identified as belonging to a minor will be closed immediately, and associated data purged where legally permissible.

Third Party Websites

The Platform may contain links to external third-party websites, plug-ins, or services. MilkyWay Casino does not control these third parties and is not responsible for their privacy statements or data collection practices. Users are encouraged to review the privacy policies of any third-party site they visit.

Changes to the Privacy Policy

MilkyWay Casino reserves the right to update or modify this Privacy Policy at any time. Any changes will be published directly on this page. In the event of significant structural changes—such as a corporate merger, acquisition, or asset transfer—registered users will be notified via email prior to the transfer of personal data. Continued use of the Platform constitutes acceptance of the updated terms.